How ordering works

Nothing goes to production without your sign-off.

Custom production is a commitment on both sides. Here is the whole process, stage by stage, including what happens when something arrives wrong. The short version: you approve a physical sample before we make anything in volume, and that approved sample is the standard everything after it is held to.

1. 01Sample first

   You request a sample from your quote and pay the sample production cost. The factory makes your item to spec and ships it to you. The sample fee is credited to your first production order, so if you go ahead, the sample cost you nothing.

2. 02Your sign-off

   You inspect the sample in hand: material, print, size, finish. When it’s right, you sign off, and that recorded approval becomes the specification for the full run. If it’s not right, we revise the spec with the factory and sample again. Nothing goes to production until you approve.

3. 03Production

   With the sample approved, you pay a 50% deposit and production starts; the balance is due before the goods leave the factory. Once production starts, the money is in labor and materials, so payments are not refundable from that point. What protects you instead is the approved sample: the run has to match it.

   50% deposit, production startsBalance, before dispatch

4. 04Shipping, quoted when it's real

   Freight is quoted after production, not before, because that’s when the real weight, volume, and current rates exist. Ocean rates can move fourfold in a year while factory prices barely move; quoting shipping early means padding it. You pay the shipping quote, and the goods move.

5. 05Delivery, and the 7-day window

   Inspect your goods when they arrive. You have 7 days from delivery to report anything that doesn’t match the approved sample: send photos of the affected units, we take them to the factory, and confirmed defects get reprinted and reshipped at no cost to you. We don’t do cash refunds on production; we make it right in product, which is the remedy that actually gets you sellable goods. Boxes damaged in transit are a freight claim, not a factory defect; report those the same way and we file the claim.

The fine print, in one place

The governing version of this policy, including the claim window, the sample-to-production tolerance, and the no-refund terms, lives in Terms of Use. It says what this page says, in the words that count.